Off-site support covers email and phone IT support. Using our offices around the world, Exactal is able to provide IT support coverage for 24 hours out of every business day. Dialling into any Exactal office will give you access to all international offices at no additional cost. Our international support team is made up of both IT and quantity surveying professionals, allowing us to provide the highest level of support possible.
If you are a student: Please visit our Student Support Forum or check out our Student FAQ. Login accounts to the support forum have been reserved for educational users only. You will need to activate your forum membership before you can join the support forum. This is a simple process that will only take a minute. Please note the phone numbers are reserved for commercial clients or lecturers only.
Australia +61 (0) 7 3300 6222 1300 006 222 (toll free)
China +86 400 120 9386
Hong Kong +852 5804 4622
Ireland +353 (0) 1 903 8652
Malaysia +60 3 4065 7060
New Zealand +64 (0) 9 309 2026 0800 90 2026 (toll free)
Philippines +63 2555 5224
Singapore +65 3159 0466
United Arab Emirates +971 4 550 9358
United Kingdom +44 (0) 203 597 7566
United States +1 (512) 768 8111
Exactal’s Annual Maintenance program allows the user to receive all software updates and all off-site support. Exactal has an extensive ongoing commitment to R&D and regularly releases new major and minor versions of the CostX® products. As part of the maintenance program these releases are issued to you automatically with no further costs.
Exactal has an extensive ongoing commitment to research and development and regularly releases new major and minor versions of the CostX® products. As part of our Maintenance Program, these releases are issued to our customers automatically with no further costs.
Our Introductory and Advanced manuals are supplied with your CostX® licence. In addition to the manuals, CostX® contains very comprehensive help files, manuals, flowcharts and additional support documents. They are easily accessed at any time whilst you are working in CostX®.